Refund Policy

Scope

This Refund Policy applies to paid subscriptions and one-time credit packs purchased through Shelfcanvas. It should be read together with our Terms of Service.

Nothing in this policy limits mandatory consumer rights under applicable law.

Subscription Cancellation

Subscriptions renew automatically at the end of each billing period until canceled. You can cancel from the Billing section of your account settings.

Cancellation stops future renewals. Unless applicable law requires otherwise, it does not automatically refund the current billing period. You may continue using the subscription until the end of that period.

Requesting a Refund

Submit a refund request to contact@shelfcanvas.com as soon as possible and, where permitted by law, within 14 calendar days of the charge. Include:

• The email address associated with your account.
• The order or transaction number.
• The date and amount charged.
• A short explanation of the issue.

Submitting a request does not guarantee approval. We review the payment, service usage, credits, and circumstances of each request.

When a Refund May Be Approved

A full or partial refund may be approved when:

• You were charged more than once for the same purchase.
• The charged amount or product was incorrect.
• Purchased credits were not added to your account.
• A sustained technical failure prevented you from using the paid service and we could not resolve it.
• A payment was unauthorized, subject to reasonable account and payment verification.
• Applicable law requires a refund.

Items Generally Not Refundable

Except where required by law, refunds are generally not available for:

• Credits already used for completed image generations or other AI tasks.
• One-time credit packs after a substantial portion of the credits has been consumed.
• Unused time remaining after a subscription is canceled.
• Unused subscription credits after the applicable monthly reset. One-time credit packs do not expire.
• Free, promotional, bonus, or manually granted credits.
• Dissatisfaction caused only by the subjective style or creative quality of a completed AI result.
• Accounts suspended or terminated for violating our Terms of Service.

An unintended renewal may still be reviewed case by case, especially when you contact us promptly and have not materially used the renewed benefits.

Failed AI Tasks

Task credit adjustments are separate from cash refunds. Open Usage to check the task's credit record. If it needs review, contact support with the task or transaction number.

Approved Refunds

Approved refunds are normally sent to the original payment method. After a refund, unused credits from that purchase will be reclaimed. For a partial refund, we reclaim credits in proportion to the refunded amount, rounded up and capped at the unused credits from that purchase. Your credit balance will not go below zero.

We initiate approved refunds promptly, but your bank or payment provider controls when the funds appear in your account. Currency conversion differences, bank fees, and payment-provider fees may not be refundable unless required by law.

Chargebacks

Please contact us before filing a chargeback so we have an opportunity to investigate and resolve the issue. This does not waive any right you have to dispute a charge with your payment provider.

Changes to This Policy

We may update this Refund Policy from time to time. Changes apply prospectively unless applicable law requires otherwise. The latest revision date appears at the top of this page.

Contact Us

To request a refund or report a billing issue, contact us through contact@shelfcanvas.com and include your order number.